Our programs are developed and led by industry experts who are widely recognized as leaders in their field, authors, innovators and skilled educators.

Kristin Baird,

MHA, BSN, RN

President and CEO of Baird Group patient experience consultants, author, and speaker

Angela Fieler,

MPA, CMQ/OE

Skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation

Joseph Leggio,

Associate Executive Director/Vice President of Experience Services for the New York City Region at Northwell Health

Medline supply chain team

Simply the best in the business.